Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. endstream Premier Support is no longer available for most new or renewing customers. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. p[2 -^R)>~lfb:; _.! Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. endobj This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. 4 0 obj Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. 1.3. To continue with "{{emailaddress}}", please follow these Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. endobj Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Build modern, no-code websites for your business. This consumption indicates the user preferences. Find out more about the Microsoft MVP Award Program. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. WebEmail, phone, or Skype. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. stream . Update research digest for November 2022. These recommendations are personalized for you. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. hVkO8+H;T!Hv|3uHFI0]igdcr8. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Bridge language gaps. endstream endobj startxref [;b\~=]Ef/O4 Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. <> All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. endobj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. By signing up, you agree to the No account? WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Question: How do US Cloud engineers compare to Microsofts? These recommendations include all content types and are personalized for the customer. WebWhat are the most widely utilized proactive services available? WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. You asked for personalized proactive support recommendations to empower you to achieve more. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. With minimal proactive consumption information to use, the less the coll The second recommendation service is our Reactive Support Case model based on reactive support information. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Flex Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Support Services Fees. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. ]DQT6! <> {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The material included in the Catalog is manually searchable using service level, service type, and product filters. 10 0 obj endstream endobj 1321 0 obj <>stream With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 9 0 obj 1 0 obj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. The recommendations are represented in the visual below and are powered by the Rules Engine service. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. 7 0 obj <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> 5 0 obj WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. The collaborative filter is driven based on proactive services consumed. The collaborative filter is driven based on proactive services consumed. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. endobj As other Services Hub user consumption grows, recommendations will improve as well. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Click here endobj Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Learn about Premier Support End of Sale Get details Follow We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Please enter a work account for the best trial experience. <> Microsoft Unified Support - Built-in Proactive Services List. endobj More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. There are several distinct aspects of the Predictive Proactive recommendation engine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. endobj With If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Microsoft 365 Message Center Planner Syncing . This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. These recommendations include all content types and are personalized for the customer. 586 0 obj <> endobj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Iqxf4W_j| P_$ <> <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV &30sa` Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. 626 0 obj <>stream to set up a new trial account instead. Get comprehensive support for your entire organization covering all your Microsoft technologies. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Illustration shows current Microsoft support offerings. WebUnified Enterprise Support Services Description . Sharing best practices for building any app with .NET. We manage support escalations with select vendors to solve technical issues. stream We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 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