He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The future cruise certificate will be issued to you within 30 days. Virginia. Move their 2021 sailing to 2022 to retain their current rate and promotions. Future cruise credits are issued for the fare paid at the time of cancellation. , explore Europe in Relaxed Luxury. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Note - these sailings are not eligible to receive FCC option. March 28, 2012. endobj cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Ships' Registry: Malta and Ecuador. Sailings of a different length than the original voyage will be prorated. Hope it won't be necessary. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Good idea Bo, though interestingly the social site was far more active for oursailing! My two cruises are still active when I log in to their website. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. :3"/ Cu*D All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I don't believe we will see that in the refund, but we can hope. You will be able to leave a comment after signing in, By and this is for Oct. but left Ashdod alone and added 2 days in Haifa. I was on hold for over an hour to speak to a representative but . If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Royal Caribbean International. All taxes and fees will be refunded back to original form of payment. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. It's the same form. I'm a bit leery of clicking on an unknown entitiy. Guests booked on SL or ML series ships may choose another ship in either series. I just requested a refund for my Royal Caribbean cruise. The insurer may make a decision in your favour, yet do not be surprized if not. Its not there as yet. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. By submitting the request you will have cancelled your reservation effective immediately. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Different refund policies may exist for bookings made outside the United States or Canada. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. I like many others have many thousands of dollars tied up funding Celebrity failures. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. 75% of total price. I cancelled my June 12 night Canada/New England cruise on the Summit. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. CC Help Jenn Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For bookings made outside of the United States and Canada, a different cancellation policy may apply. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Who can I contact about this? The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. No response or refund from Celebrity. These sailings are not eligible for FCC option. I'd be delighted to receive credit that I could apply to a future trip. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. 3 0 obj This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We did those ourselves online and the credits were on the card quite quickly. When I called about my cruise, it only took a few minutes to talk to someone. Powered by Invision Community. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The even occurred in February of 2023. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Crystal Cruises: Up to 90 days. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. <> All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Why is it suggested to add CruiseCare at the time of booking? Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. What about hotel and transfers? <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> CruiseCare is designed and intended for US residents only. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Checked with TA and was told to check with them after 30 days. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. CC Help Jenn 0:43. I used the form even though I booked through a TA. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. 39august, March 25, 2020 in Celebrity Cruises. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? endobj As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. How can I start the process for a full refund? If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. I guess I should have asked if I had to go thru. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Health & Safety Update. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Viking River Cruises review: Ocean Cruise to South America. Not sure why. If you request a refund, your 125% FCC will be deactivated. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Sherli Skinner along with. s&+tA2KZ5%"zAV7 , If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. I had the same type of incorrect date on my cruise. Celebrity has postponed the restart . Matching offers you missed out on will be added to your onboard account. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Well, 48 hours and two emails l. What Happens If There Is a Cruise Price Drop After Booking? A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? 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