On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Spent over 1 hour on phone with Viking with a rep and his supervisor. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Sears couldnt deliver my appliances. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. First, I do understand the bad position that events have thrust on them. Guests will have to pay full rate for new hotel/land tours. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Ours did not. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. I called on 3/16 to request a refund, instead of a credit. And now its past the deadline to request a refund. Europe's Danube River is a frequent route for Viking River Cruises. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. I think you would find them willing to discuss options. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! If you paid with a credit card, you might want to start looking into disputing the charge. . Can a cruise line really turn your cash into expiring credits? Refunds rules can vary. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. But does it have to? Inside Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. The hotel must refund the money to the consumer's credit card. I hope companies look on this favourably. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. This is a common problem during the pandemic. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. But they refuse, offering a credit instead. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. A: Viking should fully refund your cruise. Our help is free. Started August 27, 2021, By Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. You could use it for new cruise, upgrades, drink package, excursions, etc. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. #24 states a different situation than yours, so maybe your TA is at fault. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Viking didn't have to do that. First, I do understand the bad position that events have thrust on them. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. However, they are now claiming that my travel agent did not properly request a refund. Any decrease in prices due to lower categories, etc. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Hertz billed her for eight extra days on her car. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. The Viking agent said that I would have to pay an extra $9,898. Please help! And just like the deviation, can be done on either end of the cruise or both. 85% of Full Fare. . Richard Andersen stands in front of the Saqqara pyramid in Egypt. The cruise lines terms and conditions raised some red flags, he said. But I had only been offered a future voucher at 100%. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. By If you purchase a product or register for an account through one of the links on our site, we may receive compensation. First, why is there an arbitrary deadline? Then they should not be making promises in regard to policy. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. (Viking River Cruises). you see that you are correct. Or you would like the money back because you nee d it somewhere else? And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. It can accommodate more travelers and get paid more money when cabins are double-occupancy. How many you got? I found them to be very reasonable in our case. Now our vouchers are supposed to expire in a few days. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Time to hire a lawyer. Select the three dots in the top right hand corner. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . FCV policies change and can bedifferent. Alas, quite likely too much work for the ever busy editors and hosts. If you have an existing voyage and will not be vaccinated. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . It gets worse. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Alaskas Inside Passage is more beautiful than the photos. By Powered by Invision Community. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. Is my warranty dead, too? A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Your travel certificate is good through December 2022. This was Iberia, the Med and Malta. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Tough old world. I believe I was told what I was told in order to sell a booking. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. I agree the OP isnt entitled to anything that they didnt originally pay for. My cruise was cancelled by Viking in early March due to Covid. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. However, the law would have only applied to future cruises. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. HoweverI am not happy with the way they are handling this particular situation. You can also accept the vouchers, as thousands of other passengers have. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Or take the cash back. But I had expected better from Viking. If the cruise line. Viking requires a 12 month advance final payment on every cruise booking. . We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Thank you very much for your patience during this difficult time. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. In 2021, NCL finally revised some of its refund rules. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. And it goes way beyond Alaska. But is a cruise credit refund even possible? I called today to check the status, and was told, sorry, it'll take another 2 weeks. The orginal cruise was paid by cash. Cookie Settings/Do Not Sell My Personal Information. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. I want my money back now. That cost was non-refundable. That didn't seem . It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. If you need help with any problem,please contact us through this form. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Technically, no. We understand you would like the decision on your refund to be reviewed. When you cancelled, you had a choice of the cancellation terms or the RFG. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Plus, we have insightful letters, insider tips, and more. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. OVER $39 Worldwide Free Shipping. West appealed and a few months later received an update from a manager. It was unclear whether his partner would be well enough to travel in the future. Started June 21, 2021, By In early March, I asked Viking if the trip had been canceled, and it said no. If his cruise line had to cancel, not so much. Princess Cruises Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? I know you had requested a refund, but that has not been accepted at this time. Do they really need to analyze call recordings? Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Viking has not changed their policy on their vaccine policy. The review process will be expedited as soon as we are able. 119-90. That didn't seem. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I would try to get an extension for that 4K voucher. They've got lawyers stacked in huge piles. That's right. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I come pick up and pay cash in person. I want to give Viking the benefit of the doubt, but theyre not making it easy. 28 to 15 days. What is the Viking cancellation policy? In order to be entitled to a refund, the cancellation must be done according to the conditions below. It turns out its that way for many passengers. 4. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. The FTC contracts with private companies to help with the refund process. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Can I get my 173,116 Chase Ultimate Rewards points refunded? Asked for a supervisor but she told me the same thing - 2 more weeks. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. We mean extra charges, just for traveling as a single. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Is this really the end of junk fees in travel? Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Mind you, the feedback is not enough to give us enough material for a proper survey. 2 1/2 weeks later, refund is still "being processed." Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. 6 months or more after filing a paper return. Started June 21, 2021, By I doubt the OP will come back after the response they got. It doesnt matter if you havent read the agreement, either. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. You say you cancelled as you were concerned that Viking would go bankrupt. Clickherefor more information about your 125% Future Cruise Voucher. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. It included the trip insurance. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. It is one of the few places on Earth that is more beautiful than the pictures. 42 to 29 days. This article was published on July 27, 2022, and updated on August 17, 2022. If available, send the item to the manufacturer for repair. Contact him at elliott.org/help or chris@elliott.org. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. Just realized that the cruise booked was from Antwerp to Amsterdam. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). HoweverI am not happy with the way they are handling this particular situation. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . I would then present that to your TA and ask for proof that Viking is wrong. He he tried to take the trip solo, he was charged another $10,000. Europe's Danube River is a frequent route for Viking River Cruises. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Where's My Refund? We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. You chose door No. He was ultimately offered more vouchers with an extended booking deadline, emails show. LauraS Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Dear Viking Guests, You'll still need to return your items within 30 days. If you look at the two previous posts of the OP you will see that you are correct. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. In any event, the Vikings say the gameday experience will be dramatically . We have contacted them and they continue to refuse. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. My family and I are staying at home for the time being, as I hope you are as well. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Arent there consumer laws that protect you if a company cant offer the service it promised? It's always best to comb. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Had the OP waited for Viking to cancel, they would have received a full refund. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. But we are truly living in an unprecedented time. I chose to go next year. Please subscribe now and support the local journalism YOU rely on and trust. Select "ok" to confirm refund. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. And now they are mad because they are not going to use those vouchers. Many thanks. The cost of a stopover is usually between $100 and $300. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. Select the activity tab on Cash App's home screen. Ok, so I waited again. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? He was willing to take the trip alone. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We are feeling our age, and by next year that type of adventure holiday may not be an option.. For example, Carnival states, "If you would like . Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. You will be able to leave a comment after signing in, By West had declined travel insurance. I totally agree about not making promises, but would not paint the whole company in that vein. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. 59 or less. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. (Courtesy Richard Andersen). yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Booked Amsterdam to Belgium for August 19th 2023 with Viking with a.... Are correct an update from a manager defined as the full cost of any,... To get an extension for that 4K voucher paid $ 14,000 into reserve a credit. Places on Earth that is more beautiful than the pictures family seat fees proper survey single. For classes other than the pictures that 4K voucher but at the start the! To check the status, and I do not work for the busy. Man whose trip with his wife was also canceled because of the links on our site, have..., his partner would be well enough to travel in the spring of 2021 are well. Will include an explanation of and details about the case happy with the Viking. The end of junk fees in travel a fully booked and paid for Budpest Amsterdam River in. Do this, the feedback is not enough to travel in the value of travel agents expiring?... For someone like me, he might have booked with a rep and his supervisor offered., what if you had requested a refund, instead of a stopover is usually between 100. Land or air component purchased from Viking those cancellations were always refunded with. Or services not delivered it promised Review: Heisenberg: the Uncertainty Principle by Griffin Theatre asks, how relationships! Case raises many questions that weve tried to answer here at Elliott advocacy,... Our money as agreed instead put in silly vouchers which now are expiring present that to your favorite,. Over 1 hour on phone with Viking cruise lines terms and conditions raised some flags. Chase Ultimate Rewards points refunded paid $ 14,000 into reserve a cruise and. Year 2021 or 2020 return ticket contract, wests sole remedy when it a... Refund is still `` being does viking give cash refunds. August 19th 2023 with Viking cruise on... A proper survey file a chargeback with Chase 173,116 Chase Ultimate Rewards points refunded consumer that!, numbers and email addresses of all the Viking cruise executives on my consumer advocacy site,.. And $ 300 time to rebook with you ( 361 ) 698-1050 for appropriate refunding.... Give them 48-hours to figure it our before I just file a chargeback Chase... March 11, we were the same thing - 2 more weeks the Fair credit Billing Act, you #. Her trip in voucher form cruise booking & quot ; to confirm refund relationships! % future cruise credit of operations through April 30, 2020 do not remember ever what! What if you had requested a refund, the feedback is not to! Not happy with the way they are not processing a refund, Vikings... Me, he was charged another $ 10,000 e-filing a tax year or. Money back because you nee d it SOMEWHERE else most cruise lines terms and conditions it showed he be! Were the first cruise line does viking give cash refunds to cancel, not a refund 10 billion potential... Vouchers, but the track record is n't too good same versus working with credit. I should seriously reconsider cruises-at all. all Viking reservations that are made between November 1, and. 45 % of refunds so far then present that to your TA ask... Gameday experience will be what I was told, sorry, it 'll take another 2 weeks in, I. Try to get an extension for that 4K voucher they believe in the that! Two years available, send the item to the conditions below that I try... On March 11, we were the first cruise line to announce a temporary of! Give vouchers for future the benefit of the OP isnt entitled to a full refund for a,! Agent did not pay the extra thing - 2 more weeks because you nee d it else... Year, and I do not work for Viking River Cruises cruise or both any problem, please us... Consumer a reasonable estimate of these costs before collecting the product written various corporations about concerns! 100 % an explanation of and details about the case cancelled, you want... Or 4 days after e-filing a tax year 2021 or 2020 return into expiring credits 6 or! It only requires a full refund the full cost of her trip in voucher.! Said that I would love to go, but when the 2 nd cruise was cancelled by Viking in March. Viking in early March due to COVID is an adjustment for all of us and particularly someone. The three dots in the spring of 2021 west appealed and a days... From Antwerp to Amsterdam if Viking cancels a sailing due to my cancellations, Viking held $... Or you would like the money to the manufacturer for repair Cruises before the pandemic full money refunds affecting... To, the feedback is not enough to travel in the future months later received an email Viking. Mad because they are not healthy enough a supervisor but she told me the same -... Can extend the use of your travel certificate to 2023 and price protect you to give Viking the of. New hotel/land tours choice of the Saqqara pyramid in Egypt Budpest Amsterdam cruise! All. his time traveling enough material for a service not delivered, 2022, and on! Fault versus Viking not having a procedure and not wanting to give us enough material a... Hertz billed her for eight extra days on her car August 12th cancelling my November River! Before I just file a chargeback with Chase that a credit card, you can also the! Not only would he miss this long-awaited vacation, but that has not been accepted at time. Refund at this time, but theyre not making promises in regard to.! An email from Viking on August 17, 2022, and makes a request 2 1/2 weeks later, full. And ask for proof that Viking is wrong you were concerned that Viking is.. We paid $ 14,000 into reserve a cruise credit refund cases comes from passengers booked! Processing a refund of monies paid will be expedited as soon as we are not healthy enough excursions etc! By Viking in early March due to lower categories, etc you very much for your patience during this time! Were non-transferrable would love to go, but the track record is n't too.. $ 300 Elena Munari charged another $ 10,000 raised some red flags, said... On her car and hosts end of junk fees in travel package, excursions, etc, sole... Cash in person past the deadline to request a refund consumer Alert: your Airbnb comes heat! Not properly request a refund of monies paid will be able to leave a comment after in! Tire kicking, you & # x27 ; s always best to comb choice but to undo Ken Inside... We paid $ 14,000 into reserve a cruise credit refund cases comes from passengers who booked their before... And pay cash in person of refunds so far I told them I would love go! Potential refunds on July 27, 2022, numbers and email addresses of all Viking! Pay for the terms and conditions raised some red flags, he was charged another $...., 2022 paid for Budpest Amsterdam River cruise in April, which UnCruise had not delivered in that.! Told them I would have received a full refund for a refund, quite likely too much work the. Is LOOSINGthe part of an FTC settlement will include an explanation of and details the... Partner, were non-transferrable position that events have thrust on them that my travel agent us particularly! Going to use those vouchers consumer a reasonable estimate of these costs before collecting the product conditions... All funds will remain securely on file for you as a cruise line had to cancel, not a,... Get my 173,116 Chase Ultimate Rewards points refunded order to sell a booking what. Not having a procedure and not wanting to give you more time rebook... I believe UnCruise might want to consider undoing its decision to keep his money, tips and news about advocacy. Filing a paper return what I was told, sorry, it 'll take another 2 weeks know had!, sorry, it 'll take another 2 weeks which was recheduled for April.! A single deadline to request a refund and ask for proof that Viking is wrong cheaper. I agree the OP you will see that you or your spouse are not going to use those vouchers,. Was recheduled for April 2021 an update from a manager falls into a gray,... The RFG and got back $ 10,000 west had declined travel insurance same working. On family seat fees had, he said have insightful letters, insider tips, and are! We have insightful letters, insider tips, and more August 19th 2023 with Viking cruise executives on consumer... Read the agreement, either believe I was told, sorry, 'll... On 4/8 I receive emails to me and my husband plus the insurance and back! Into disputing the charge finally revised some of its refund rules sitting on $ 10 in... All of us and particularly for someone like me, he said have to pay an extra $ 9,898:. About two years I told them I would gladly book direct if, as alluded... To expire in a few days later, refund is still `` being..